Al Shirawi Facilities Management LLC

To become a most respected corporate with exemplified professionalism, efficiency and ethical value, creating a highly challenging and techno-savvy work environment for enhancing customer satisfaction and maximising stakeholders’ values through sustained profitability.

To be a leader in every business, with investment in advance technology, equipment, people and to provide products and services that ensures high standard of customer satisfaction through well established systems and management practices.

Excellence, Transparency, Compassion, Honesty, Empowerment and Discipline

We have a culture of openness that runs through all our organisations. This transparency combined with our passion for excellence gives us the power to deliver superior products and services to our customers.

Leveraging of our Group’s 30+ years of technical expertise and commitment to service quality, Al Shirawi FM is the premier Facilities Management Service Provider in UAE. Supported by stringent internal quality assurance guidelines coupled with our expansive and highly-trained labour force, Al Shirawi FM is poised to become a market leader in UAE.

We concentrate our efforts on prestigious commercial, residential, hospitality, industrial and retail projects. With a strategic focus on UAE, we have the necessary in-house infrastructure and resources to offer world-class service for world-class properties.

Operational 24 hours a day, 7 days a week: We are a genuine 24 hours company. After office hours, our Hotlines are linked with one of the most sophisticated Call Centres in the region. Call Centre operators are exponents of Oracle FM, receiving calls and tasking our technicians on duty to ensure that every call is attended promptly to meet KPI’s.

Preventive not just Corrective: We endeavour to ensure that all our Preventive Maintenance is scheduled at least 6 months in advance to ensure that problems are minimized during peak summer periods. This enables us to proactively prevent a breakdown as opposed to just waiting for one to happen and correcting it retroactively. We are progressively deploying Condition Based Maintenance (CBM) techniques to the advantage of many of our Clients.

Single point responsibility for all your needs: In order to provide the Client with the added comfort of dealing with one company for all its building service needs, we provide services including mechanical, electrical, plumbing, security, cleaning, landscaping and swimming pool maintenance. The best FM operators perform all core functions in-house. Only specialist tasks are sub-contracted, such as lift maintenance, fire equipment servicing, pest control and waste management for example.

Client Service at its best: Our Client Service Desk contacts each and every Client after the completion of every service delivery. To ensure that such feedback is acted upon, our Client Service Desk reports directly to top management.

Trained Resources: We are a people-based service organisation. Each operative is carefully recruited and inducted thoroughly into our company. We conduct in-house training programmes. This ensures all employees are aware of latest developments in the facilities management industry and that our customer-oriented service philosophy is a reality, not just a marketing concept.

Purpose-Built Facility: The FM Division’s infrastructure includes a purpose built 160,000 square feet facility in Dubai. The Division also has offices in Abu Dhabi and Sharjah. Our large fleet of mobile vehicles are tracked throughout the Emirates through an advanced GPS tracking system.

•	We offer a Single-Source, Cost-Effective, Streamlined and Simplified solution
•	Comprehensive range of Facilities Management Services
•	Seamless transition from your existing service provider and novated contractors thereby smoothing the process of change
•	Support structure in place to guarantee delivery of premium quality FM service
•	Efficient administration driven by highly advanced, web-based software: Accounting, Oracle CRM, Oracle FM and Sales Force
•	Integrated Call Centre / Helpdesk system generating cost and time benefits
•	Realising substantial Client savings through technical expertise and operational efficiency
•	Dedicated to driving Client performance gains through self-performance (consolidation and internalisation of services, multi-tasking teams, financial innovations, energy management)
•	Rapid mobilisation via the creation and implementation of a tailored strategy and mobilisation plan
•	Measurable benefits at all levels of activity and performance

Contribute towards your corporate objective of delivering a high-impact, low-cost exemplary service.
Implement robust and sustainable solutions derived from global best practices that exceed a lifetime.
Achieve a real Client service differentiation to encourage higher occupancy rates, economies of scale, and premium service charges.
Increase overall shareholder value.
Deliver a hassle-free, consistently high-standard IFM service across all assigned functions.
Share our knowledge and expertise and be your partner for change as opposed to a ‘third party’.